The best place for help with the Jabber.org IM service is the jabber@conference.jabber.org chatroom. Thanks to our friends at speeqe.com, you can even join it via the web.
You can also post to the public juser@jabber.org discussion list (also accessible via news group).
Lost your password? Visit the Lost Password page!
The person ultimately responsible for this service is Peter Saint-Andre. You can contact him via IM or email at stpeter@jabber.org.